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Jackie Jones's avatar
Jackie Jones
Copper Contributor
Apr 19, 2020

Private Chat Files Tab Not Loading

In only 1 of my private chats, the files tab never loads.  It spins like it's loading, but never finishes.  I do not have this issue with any other user.   I have tried to stop sharing/remove all t...
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Tushar Pathak's avatar
Tushar Pathak
Icon for Microsoft rankMicrosoft
Apr 20, 2020

Jackie Jones Do you see the previously shared files in OneDrive Microsoft Teams chat files folder?
try sharing a file again in the chat to check if the new file renders in files tab. 

  • Jackie Jones's avatar
    Jackie Jones
    Copper Contributor
    Apr 20, 2020

    Tushar Pathak I do see the previously shared files and have tried multiple times to "un"-share, and even delete, all the shared files and upload new files.  No change.

    • Tushar Pathak's avatar
      Tushar Pathak
      Icon for Microsoft rankMicrosoft
      Apr 22, 2020

      Jackie Jones Sorry to hear that. I think its best to reach out to Microsoft support for further investigation. 

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