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DanielLMN67's avatar
DanielLMN67
Copper Contributor
Aug 05, 2020
Solved

Possible Sync issue Teams channel and folder in SharePoint

Hello there,   Today I was looking into an issue reported by a user of a specific Teams Channel. She stated the data in the channel was no longer accessible from Teams. Hoever when opening the fold...
  • ChrisHoardMVP's avatar
    Aug 05, 2020
    Hi DanielLMN67

    I have seen this previously on a few occasions. Someone probably changed the name of the channel folder in SharePoint, and in most cases this occurs when the folder is synced down to the desktop

    There is a few options to potentially resolve,
    1.) Rename the new folder in SharePoint to something else. Rename the folder in sharepoint back to the original name as created and it ought to resolve
    2.) As you described above remove the channel, blow away the old channel folder and recreate
    3.) Move forward with the channel as it is now and move the data into the new SharePoint folder, this is easily done by syncing the sharepoint site and the folder structure to the desktop

    Hope that helps to answer your question

    Best, Chris

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