Forum Discussion
Poly X30/X50/G7500 and issues
Hi all
At my company we have invested in the Poly X30, X50 and G7500 all attached with a TC8 touch panel.
Unfortunately we experience a lot of different issues, first thought to be network related but after having used different networks, it seems to be a general MS issue.
Is anyone else experiencing these issues?
- No picture is being sent from the X30/X50/G7500 to the remote users
- Often when casting from a phone or a computer, the call is not transferred
- If the call is indeed transferred, it sometimes shows up with an "Accept" button on the monitor
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
- Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.
1 Reply
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
- Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.