Forum Discussion
Poly Studio x30 Teams account disconnection
We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection. When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...
Remi_Solulan andytoner We are expriencing here the exact same problem on our X30 and X50 (and as well the TC8 since last update). The only solution, that take long each time (support team get used to it but this needs at least 15min) is to reset completly the poly bar...
We tried the last software 3.3.2 but this does not fix the problem, it seems to append even more frenquently...
I have also the same problem on the trio C60 on Teams mode I just got couple of days ago. The teams account stayed 3 days, then it got disconnect and the screen got stuck on the intune page...
We really need MS and Polycom work on this topic, this has been too long we have this issue !
We tried the last software 3.3.2 but this does not fix the problem, it seems to append even more frenquently...
I have also the same problem on the trio C60 on Teams mode I just got couple of days ago. The teams account stayed 3 days, then it got disconnect and the screen got stuck on the intune page...
We really need MS and Polycom work on this topic, this has been too long we have this issue !
I had the same issue with a new C60 (in-service Last week). I have found a workaround to log out of Teams and then back in on the C60. for some reason the phone will not stay connected to the internet but it does stay connected to the network.