Forum Discussion

Brass Contributor

Feb 23, 2021

Poly Studio x30 Teams account disconnection

We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection. When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...

Brass Contributor

Jul 14, 2021

we also have this issue.
We upgraded the Poly x50 and TC-8 Latest Firmware version.
Poly x50
Latest Firmware version to: 3.5.0.344025
Teams App – 1449/1.0.96.2021051904
TC8
Latest Firmware version to: 3.5.0.210489
Teams App – 1449/1.0.96.2021051904

only factory reset helps but after 24 hours the device experiencing regular account disconnection again.

any update on this issue?
Very frustrating.

NJH3081

Copper Contributor

Jul 15, 2021

Hi Guys, My rooms are stable now what I have done is upgraded Poly X50 & Trio c 60 and Trio 8800 with latest available firmware. once updated I have changed couple of settings - Time goes to sleep needs to be off and uncheck out of office from system settings.
our rooms are stable and working fine without any issue.