Forum Discussion
Poly Studio x30 Teams account disconnection
We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection. When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...
I have seen this exact same issue and the fix that appears to be working is to ensure the X30 and X50s are running the following Software Versions:
- Teams Admin Agent 1.0.0.202010121132.product
- Firmware 3.3.2.286154
- Company Portal App 5.0.4927.0
- OEM Agent App 3.3.2-1005354
- Teams App1449/1.0.96.2021042903
When the devices were not registering correctly in Intune, due to a buggy Firmware, we would see the exact same issue (rebooting would lose all config - rebooting would occur at random intervals). Once the firmware was updated to 3.3.2.286154, this stopped on the X30/X50s but the TC8s would still occasionally become unpaired.
Polycom were less than helpful, only offering to send a chargeable engineer on site to "troubleshoot". The consensus on here seems to be the X30s are problematic to say the least. Anecdotally, I have heard of much fewer issues with the X30s running native Poly Firmware, rather than the MSFT Teams optimized version.
Sorry I cannot be of more help.
Thank you very much Phil. this is a really great help. really appreciate.