Poly Studio x30 Teams account disconnection

Thank you very much Phil. this is a really great help. really appreciate.

Our reseller was able to get a meeting with Poly and Microsoft Engineering due to some pre-existing professional contacts within Poly. This same group of people has agreed to meet with our IT team and our vendor next week. What we have heard through our vendor is that during the initial meeting both Microsoft and Poly have acknowledged the issue with device signouts and lost pairing between X30/X50 and TC8. Both Microsoft and Poly agree it is an issue with the Microsoft Teams firmware. From what we understand a beta firmware version that contains a fix for all of the pairing/signout issues should be released available in some capacity either today or early next week. Details are unclear about how or our vendor will actually receive this firmware for testing. We are very hopeful this will resolve all the problems in our 17 conference rooms. It is frustrating that there is such a lack of transparency from Microsoft and Poly on this and that their findings are not acknowledged or published anywhere that I have been able to find on either website. Had our vendor not had contacts within Poly we never would have received this information until the fix was released. All but 2 of our conference rooms have been converted to Poly device mode and are basically dumb conference rooms that require a USB and HDMI to interface with the display and X30 or X50. It's been a giant step back for us but has saved the IT team hours a day dealing with these issues. While we remain hopeful that the issues will be addressed by the FW updates, we will be rolling out any new firmware VERY slowly and purposefully.