Forum Discussion
Poly Studio x30 Teams account disconnection
We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection. When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...
Are you able to use the TC8 as intended with the new Microsoft update and the previous Poly firmware?
We have now configured 9 systems with the versions I mentioned above. Two of them, however, ended up unpaired the morning after. No factory reset needed. One solved by rebooting, the other one re-paired.
- Have either of you tried running the X30/X50 without the TC8 and using a keyboard and mouse? We are looking into other options, even discussing return/replace with Poly. Not certain they will agree but sadly we purchased quite a few for one of our locations and definitely won't be going this route for other locations.
- We also had a TC8 signout yesterday but not the X30 it was paired with. We didn't have to factory reset lucikly, but it did have to be signed back in manually. Frustratingly running Poly version 3.4.0 we have lost the ability to sign in from another device on the TC8. We have to enter the password manually on the TC8 touch screen.
- We have now been running the patch for 5-6 days and we still have the issue with our 9 systems. The X30/X50 seems to be fixed, but the TC8 ends up "signing in" from time to time. A factory reset is the only way forward.
- From what we understand from Poly is that MSFT will not resolve the pairing issue until sometime in June. Fingers crossed. Re-pairing devices is still much preferred over the signout issue.
