Forum Discussion

Brass Contributor

Feb 23, 2021

Poly Studio x30 Teams account disconnection

We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection. When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...

microsoft teams

Copper Contributor

May 12, 2021

https://admin.microsoft.com/Adminportal/Home?ref=MessageCenter/:/messages/MC255712

Hope this is the fix!

Copper Contributor

May 20, 2021

Hi, has anyone deployd this fix? And, if so, did it solve the issue? Alamein Salleh

pdcisilion
Copper Contributor
May 25, 2021
Axellundblad - I have recently applied the latest FW and APK to 2 test devices (X30 and TC8) and confirm they have been stable for the last 72 hours (no reboots or Intune disconnects). Will keep this thread updated with findings as they appear.
- Axellundblad
  Copper Contributor
  May 25, 2021
  We are running the old firmware (3.3.2.286154) with the new teams apps (1449/1.0.96.2021042903) and the first 3 systems we updated have been online for about 160+ hours without drops.
  - JasonNunley
    Brass Contributor
    May 25, 2021
    Are you able to use the TC8 as intended with the new Microsoft update and the previous Poly firmware?
- JasonNunley
  Brass Contributor
  May 25, 2021
  We have still had issues and have updated the Microsoft Teams app. This is NOT part of the Poly update and seems to help with the sign out issue. It does, however, still allow the TC8 and the X30 to unpair. There is supposed to be another update in the near future. Look on Teams admin center to locate the update. Check version numbers to be sure what you are installing. Teams admin says that the Poly release 3.4 is not the current version. Teams app version should be 1449/1.0.96.2021042903. Our version set up is below:
  
  Poly: 3.4.0.292042
  Teams App: 1449/1.0.96.2021042903

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