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Remi_Solulan's avatar
Remi_Solulan
Brass Contributor
Feb 23, 2021

Poly Studio x30 Teams account disconnection

We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection.    When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...
Administrator
meetings
microsoft teams
gautdab's avatar
gautdab
Copper Contributor
May 11, 2021
Hello,
There is a update for poly x30/50 software released the 10th of may.
Does anyone know if there is a fix for this issue ?
Alamein Salleh's avatar
Alamein Salleh
Copper Contributor
May 12, 2021
https://admin.microsoft.com/Adminportal/Home?ref=MessageCenter/:/messages/MC255712

Hope this is the fix!
  • Axellundblad's avatar
    Axellundblad
    Copper Contributor
    May 20, 2021

    Hi, has anyone deployd this fix? And, if so, did it solve the issue? Alamein Salleh 

    • pdcisilion's avatar
      pdcisilion
      Copper Contributor
      May 25, 2021

      Axellundblad - I have recently applied the latest FW and APK to 2 test devices (X30 and TC8) and confirm they have been stable for the last 72 hours (no reboots or Intune disconnects).  Will keep this thread updated with findings as they appear.

      • Axellundblad's avatar
        Axellundblad
        Copper Contributor
        May 25, 2021
        We are running the old firmware (3.3.2.286154) with the new teams apps (1449/1.0.96.2021042903) and the first 3 systems we updated have been online for about 160+ hours without drops.

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