Forum Discussion
Poly Studio x30 Teams account disconnection
We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection. When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...
gautdab I'm not really making any progress. I've raised calls with Poly and with Microsoft. With the device running in Teams mode Polycom say this is a Microsoft issue. Poly openly state that the X-series devices do not support Intune but there doesn't seem to be an alternative.
Microsoft have suggested a few changes but nothing is working so far. The units are still logging out and getting stuck in the loop. The latest firmware made no difference for me either.
Are you using Intune as an MDM?
andytoner Yes we are also using Intune as MDM.
We opened cases at Poly service site and there is a thread in poly community as well.
Hope this will be fixed as soon as possible
We opened cases at Poly service site and there is a thread in poly community as well.
Hope this will be fixed as soon as possible
- Pavel Yurevich
Microsoft
- We are running into the same issue. We just moved into a new building and upgraded our collaborative technologies only to find that we cannot use them due to this failure. We will send you the support case number shortly and hope to see a fix soon.
I am a bit dismayed by the support response I received as it was a link to a Poly community about the issue that we have already read. This isn't a fix, this is a pass-off or band aide at best. Disappointed to say the least.
