Forum Discussion
Poly Studio x30 Teams account disconnection
unfortunately not really. We opened a Ticket with Microsoft support and we still troubleshooting.
- No progress on my end.
It seems like something is wrong with the devices itself because when I do a continuous ping to the bar, after about 2 hours it stops pinging back. I have to do a power cycle to restore connectivity.
I eventually called Poly for assistance and they told me the unit is out of warranty and it would cost $500 to open a support ticket... We are evaluating our options now, but needless to say, this is a frustrating expenrience.Remi_Solulan YamenMjendel
My units seem to be absolutely fine for a couple of days and then randomly disconnect and then leave the units stuck in a loop between the Intune company portal with the screen attached. There is no option but to go back to the Microsoft Teams Sign-in Screen, clicking on 'sign-in' brings me back to this Company Portal and it just loops around.The only way I've found to fix this is to perform a factory reset of the unit and re-provision it, it is then OK again for another few days before the process is repeated.
Is that the same experience that you are seeing? It strikes me that it is something to do with Intune, but I can't find a way of stopping these devices going to Intune either?andytoner yes absolutely the same issue that we have too... Looking at the screenshot that you sent … your device has an ownership type corporate..which is not the same for our devices despite that we are using cloud device accounts to register them. We see that the devices are in Personal ownership mode. Any idea what could be the reason for that ?
