Forum Discussion
Poly Studio x30 Teams account disconnection
We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection. When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...
Pavel Yurevich
Microsoft
MicrosoftRemi_Solulan if you don't mind, please report here on what happened with this issue. I have not seen this before, so I'd like to know the resolution.
I will contact Poly support (10 bucks says they'll tell me to contact Microsoft because they don't control the "app experience" on the device)
But in the meatime, is there anybody that would help me read those logs for the Teams app loaded on the x30? Specifically the .blog files which are unreadable for some reasons and Google returns nothing meaningful on how to read them. Is there a special encoding necessary?
But in the meatime, is there anybody that would help me read those logs for the Teams app loaded on the x30? Specifically the .blog files which are unreadable for some reasons and Google returns nothing meaningful on how to read them. Is there a special encoding necessary?
- These I believe are the media logs.
Try to open it in the software LogJoint..
this should work 😉
https://github.com/sergey-su/logjoint - Pavel Yurevich
Could you send me a video of what is happening? Feel free to send me a private message, if you prefer. They do control the idle experience though, so let's see what they say. My X30 sits idle for days and everything is ok.
No clue on the logs. Let's gather some more info and I will escalate to engineering when necessary.Hi,
We have the same issue with Poly X30 and X50. Some devices logged out and the only way now to reconnect the device is to switch back to Poly mode (for exemple )and then switch to MS Teams. If we try to reconnect the device we recieve the following message on the monitor :
hier we see that the device for any reason is in Personal mode !!
The blog files are unreadable, but looking at the message files hier :
we find some strange behaviour .. According to the logs it seems that the Teams client is unable to find out his settings in order to try to reconnect. The request was sent to ipphone.teams.skype.microsoft.com with default or false parameters...See below
Can you check if you are seeing the same behaviour ?
Regards
- I also have this identical problem, did you make any progress with it?
