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Planning to integrate phone system to Microsoft teams.
Hello Community, I am planning to integrate my phone system to Microsoft teams. Is this possible? if yes then how can I achieve this?
- Step 1: Make sure that the Phone System is available in your country or region.
- Step 2: Buy and assign Phone System and Calling Plan licenses.
- Step 3: Get phone numbers for your users.
- Step 4: Get service phone numbers (audio conferencing, call queues, auto attendants)
If you still have an issue you can click on the below link for more help.
Link: https://www.o365cloudexperts.com/microsoft-phone-system/
It's not too difficult but will take some reading up on the subject to make is a success. First, test your network with Skype for Business network testing tool. It will let you know approximately how good your network is. You can setup it to sample very x minutes for x hours and then summarize the results. Pay close attention to packet loss and jitter numbers. Make corrections to network infrastructure if need be. Second, consider how people will do voice. Be sure to purchase and use Teams/Skype for Business certified devices. I like Yealink and Poly phone sets for those that must have a phone set. Buy headsets for those that would prefer headsets; you will get best results with Teams certified ones. Go to microsoftteams.com and find certified devices there. Pro tip: prices from some things are better via these pages. Then: * purchase needed licenses: Phone System and PSTN service or do direct routing. * assign licenses * setup E911 location address(es) * get phone numbers * assign phone numbers and E911 location * setup call queues and auto-attendants * If needed: forward calls to Teams, port numbers and assign them after being ported This is by no means complete step-by-step directions but a general steps. Go here for more information: https://docs.microsoft.com/en-us/microsoftteams/setting-up-your-phone-system