Forum Discussion
Solved
Pixelated Distortion on Mac Teams Client
I'm getting intermittent display pixelation/distortion in the Teams client on Mac. When this happens the pixelation (see screen shot) occurs every time I navigate away and then return to the Teams window. The pixelation usually resolves itself in about 15 seconds after returning to the Teams window.
A reboot of the Mac will often resolve the issue longer term (1-2 days) before it comes back.
Anyone else seeing anything like this? I'm guessing it could be a display driver or maybe a third party conflict? Any ideas?
- It's a bug in team viewer.
You have to turn gpu acceleration off
KeenanTrueKP So I have used the "Disable GPU Hardware Acceleration" solution for a while but I ended up encountering issues with teams locking up during calls.
The best solution I have found so far is resting the NVRAM/PRAM on my mac. When you turn your mac on, immediately press and hold cmd+opt+P+R. Release after the apple logo appears and disappears for the second time. This seems to be working for me
Full instructions found here: https://support.apple.com/en-us/HT204063#:~:text=Shut%20down%20your%20Mac%2C%20then,after%20the%20second%20startup%20sound.
Go to MS Teams settings (your avatar in right upper corner) and disable GPU acceleration. If you can't do it due to pixelation try to disconnect any external displays and close as much apps (or even restart if you have to). Under low load it without external displays it should work fine. Same issue was with chrome some time a go but disappeared after mac os updates.
Same issue here... been driving me crazy for about two months. Someone suggested turning off GPU acceleration, but I don't even see that option anywhere (plus it sounds like a system-wide setting, so ugh)
bgreenrubris
I tried turning off the GPU acceleration (It's in the energy saver in system preferences). It is system wide, and it made no difference, the pixelation still occurs. We have taken our team off Teams and back to WhatsApp for the time being until a patch is forthcoming.
KeenanTrueKP I am seeing exactly this problem, intermittent screen scrambling which then clears back to normal and a few seconds later repeats. Rebooting doesn't clear it for me. Maybe reinstalling will. Any advice gratefully received!
- It's a bug in team viewer.
You have to turn gpu acceleration offThank you for the tip - it works!
Shame it is a global default and can't be set for individual programmes. Let's hope Microsoft patch this soon.
KeenanTrueKP Same thing here on a brand new MacBookPro 16"
At first I thought my GPU was DOAIt is a bit hard to set the system-setting when I cannot see anything.
- issue was resolved by going into the teams settings -->general and make sure disable gpu hardware acceleration is checked. Same issue with google chrome.
Worked for me too.... for about three days. Then it came back. I also noted that when the system goes to sleep for extended periods of time, like over night, it happens. During the course of the day, it happens if the system went on standby for a few hours.
This solution seems to be a partial fix but not complete.Thank you, this worked for me!
hmcnaughton
Yeah.... my settings are already set that way. Funny thing is I noticed, my pixilation occurs after my system goes into standby mode. It happens intermittently and a reboot is the only fix thus far.
- I am experiencing the same issue. Reinstalled the client, didn't help.
Same issue here KeenanTrueKP
Same here... just started today out of nowhere after it worked fine for 4 weeks. I am not aware of any recent updates or changes to the system.KeenanTrueKP
When I went to use my Mac the next day, it was frozen and I had to force restart. During the restart process,the entire laptopscreen was similarly pixelated. But after the restart, everything worked fine. Not sure of the mac auto-installed an update, or the reboot fixed it, or what, but my issue is now resolved.
KeenanTrueKP hey can you login to teams.microsoft.com from browser and download the setup from there and reinstall this specific setup.
In Microsoft Teams Web App > click on your avatar on the top right corner > click Download the desktop app
I uninstalled and then re-installed the Teams client from the website. On a related note, I haven't seen this issue re-occur now for at least a week, which I believe coincides with when I installed the latest OSX Catalina update - see screen cap below.
- So basically it works with specific version on MAC. That's what i understand? Correct me if I am wrong.
