Forum Discussion
Person in organization: Auto attendant
Hello, I'm trying to set up a new auto attendant with a simple flow:
First, people call our main line number, then it goes to the designated person, if the person is not available or on the call say it goes to the IVR menu and then to a voicemail.
Now, the issue I have is, when I call our # I never go to the designated person, instead it goes right to IVR (which works) but that is not a desirable result.
Any ideas why it could be?
Thanks
- Hi,
Can you try redirecting the call(person in org and pick the operator) as opposed to playing menu options and pick the person and then get into call routing if the person does not answer?
Best,
BpBipin-prakash the issue here is the call never goes to the operator at all. IT goes to the dial menu with our greeting right away, where the caller could dial a name or press a number.
Bipin-prakash, hey actually that worked but this workaround doesn't suppress the user's voicemail. Also, if the person did not pick up the call it dies without going to the call logic.
So the question is the same, why I cannot put a call queue or operator or even external number before the IVR menu.
