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ElazarOhayon's avatar
ElazarOhayon
Brass Contributor
May 11, 2021

Outlook not showing presence status for federated users

Hello everyone,

 

Recently I have been noticing that I can't see a presence for federated users (Teams external users).

from the Teams, I can see their presence.

but outlook show them -"presence unknown"

 

 

For some of my customers, I can see their presence on the outlook.

my Coexistence mode - Teams Only ( also my federated users).

also, my Teams register as a chat app.

and I configure Teams as the chat app.

 

I found this information in Microsoft - 

Click here   

 

I followed their solution but the issue still exists.

 

any idea?

 

 
    • ElazarOhayon's avatar
      ElazarOhayon
      Brass Contributor
      Hello ChristianJBergstrom
      yes,
      So you said their Resolution not related to this Symptom -
      "Outlook currently shows Status unknown for federated (external) Teams contacts."

      just to :
      The presence indicator is not visible.

      The displayed presence is incorrect.

      The presence status is Status unknown.
      Is there an update on this issue - "Outlook is currently displaying an unknown status for unified (external) group contacts."

      thanks for your help.

      • I dont work for Microsoft. Open up a support ticket as the article also mentions for more info.