Forum Discussion
OneNote Not Updating in Teams or Sharepoint.
ParagonRob probably too late (I hope you got it resolved), but I noticed the same problem this morning. To get it working again:
- go to the OneNote page in Teams (of the notebook that doesn't want to update)
- click the globe (top right -> go to website)
- chances are that you will need to log in (connection) which is already a sign that something is not ok
- if so: login
- then in that web window, go to the notebook that is not syncing
- it should also be not updated (compared to your OneNote app/desktop version)
- it may be that in a flash (about 1 or 2 seconds) you DO see the changes (eg added pages) but then they dissappear again. Very odd.
- to get the sync up and running again, try to add a new page in the webversion...
- it should reconnect... and you should see the changes from your app/desktop coming in
not sure if it will do the trick for you, but it did for me, as well as for a colleague of mine, who had the exact same problem. I don't know WHY it was broken, and I don't know if my fix will be permanent. I hope so
ParagonRob probably too late (I hope you got it resolved), but I noticed the same problem this morning. To get it working again:
- go to the OneNote page in Teams (of the notebook that doesn't want to update)
- click the globe (top right -> go to website)
- chances are that you will need to log in (connection) which is already a sign that something is not ok
- if so: login
- then in that web window, go to the notebook that is not syncing
- it should also be not updated (compared to your OneNote app/desktop version)
- it may be that in a flash (about 1 or 2 seconds) you DO see the changes (eg added pages) but then they dissappear again. Very odd.
- to get the sync up and running again, try to add a new page in the webversion...
- it should reconnect... and you should see the changes from your app/desktop coming in
not sure if it will do the trick for you, but it did for me, as well as for a colleague of mine, who had the exact same problem. I don't know WHY it was broken, and I don't know if my fix will be permanent. I hope so
Koen Daems I tried this method for our user in the hopes that it would work for us (seeing as it seemed to work for others), but we weren't as lucky. Some more tinkering around led me to see a new sync status error message in the OneNote 2016 app.
I checked the library and found that the 'Require Check Out' setting (under Versioning settings) was indeed enabled (I was a bit gobsmacked here, tbh. Perhaps someone other administrator went in to enable this).
Anyway, long story short, disabling the checkout requirement fixed the issue for us. On occasion, the OneNote tab in Teams may need to be "reloaded" to force display new changes, but other than that, there hasn't syncing hasn't been a problem anymore. I hope this can help others who still have this issue.
Worked for me too, thanks. Unfortunate we have to do this.
- Indeed, it shouldn't happen - but with OneNote there are quite a few situations in which sync is not fluid, or not fast enough. Really a shame. Working in the web-version is best guarantee for good sync - but then you loose a few functionalities that are super useful. It is what it is... I'm still grateful we have something like OneNote - albeit not (yet) perfect.
Koen Daems I've run into the same issue. I did some playing around with the particular page open in multiple formats (Web-based, Desktop, and Teams) and while the Desktop would update without issue, I found the Web-based to be slow, and Teams to be unresponsive until I tried to make an update, whether it was adding a new row to a table or adding text, suddenly all of the updates from the other locations would refresh. FYI, your fix/workaround did work for me as well, albeit not ideal due to needing the workbook open in multiple windows.
DPasiechnyk thanks for the feedback. The reason I opened explicitly so many windows, is that I use many different accounts in parallel (several customer and partner contexts). To make sure I was actually looking/working in the proper books, with the proper accounts, I opened it that way. If less manipulations is possible and works for you - top! 👍
