Forum Discussion
Number of unread chats etc. not showing on the taskbar icon.
Hi,
In Teams, when you had unseen chat messages, the number of them appeared on the Teams icon in the taskbar. I changed to the New Team and this is not showing. It's annoying because I am missing time-bound chats by not seeing them. I also don't see the option any more to change back to the old Teams where this feature worked. I haven't touched any notification function in Teams itself or my laptop in general. How do I get these numbers on the new Teams, or how do I change back to the old version? Or is there another fix?
Thanks,
M
All -
Unfortunately, as posted here:
https://learn.microsoft.com/en-us/microsoftteams/new-teams-known-issues , Microsoft has for some reason removed the connection between Teams and Windows for notifications. The page specifically says:
What features are changing?As we improved the client, the experience also improved to align with similar features. Here are some of the changes you see.
Classic TeamsNew TeamsPost level notifications within a channel
Users can no longer opt in or opt out of receiving notifications at a channel post level.
Windows notifications
Teams notifications are now fully served from Teams and all notifications preferences are handled within Teams Settings.
I don't know why Microsoft considers this an "improvement", but since fixing this isn't on their roadmap, the only thing we can do is send feedback and complaints to try to get their attention on this.
Glen
Hello Marianne2285
welcome to the Microsoft community, my name is Recep I'll be happy to help you today.
I understand that you want get the numbers of unread chat on the new Teams or you change back to the old teams.
Please note that the New Teams version is still in development and not yet performing to its full potential, Microsoft is working on improving the UI to make it clearer for customers however to roll back to the old teams, you can revert by turning off the toggle at the top of Teams as shown in the photo below.Otherwise, you can turn off Public preview by clicking on the ellipsis beside your profile photo > About > uncheck "Public preview"
If I have answered your question, please mark your post as Solved
If you like my response, please give it a Like
Deleted
I 100% agree with this post. I would like to see the number of unread messages displayed on my taskbar. Otherwise I will miss messages. I switched back to the old version of teams until this is fixed. Hopefully soon?? Is this on the roadmap?
thank you!
- We have created a master ticket in the feedback portal for this. Please consider signing in, upvoting and commenting on it. The only way to get this on the roadmap is to get this feedback item boosted up enough that Microsoft sees it's a priority.
https://feedbackportal.microsoft.com/feedback/idea/da4db001-3f80-ee11-a81c-000d3ae46fcb
Glen
I'm sorry, the switch back button is no longer there.
Let's upvote GlenB's improvement suggestion.
- If you click on the 3 dots on the top right hand side of your screen in the new Teams, there is a toggle at the very bottom of the box to revert to the old Teams. Not easy to find!
I have the same problem.
Then I tried to check my Teams setting on Notification and found out that I had turned off "chat message notification"So, I turned it on with "show in banner" and I can get number of unread chats showing on Teams icon now.
PS. Later when I turned this back to "off", I still got number of unread chats showing.
- Thank you @MongkoIP for your advice.
Our organization switched me to Teams New today. Apparently now I have this number on the icon. I checked the value that you mentioned. Chat message notifications has the value "Show in banner".
We can conclude that the issue of "Number of unread chats not showing on taskbar icon" is now definitely solved.
