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Mikeyp1985's avatar
Mikeyp1985
Copper Contributor
May 18, 2023

No Option to Hold/Transfer/Consult then transfer PSTN calls

We have encountered an issue since the May 11th update where we can't transfer any PSTN calls using the Teams Client. We also have no options to Hold. We use Operator Connect. Has anyone else had this issue? Any ideas what we can do? I've raised an MS Support ticket but they are on holiday i think...

 

Thanks,

Mike

  • Dr_Snooze's avatar
    Dr_Snooze
    Brass Contributor

    This issue is now being tracked by Microsoft. The issue number is TM557153. As of now, Microsoft is backing out the recent updates to the software while they work on a fix. The process is mostly finished. 

     

    You can track progress on this issue in your O365 Admin Center:

    portal.microsoft.com -> Health -> Service Health

    Look for ID# TM557153. There is an "Are you experiencing this issue?" link in the message where you can log your issue. There is also a "Manage notifications for this issue" link where you can get timely updates delivered to your Inbox.

    Hope that helps.

  • TrTravisThe3rd's avatar
    TrTravisThe3rd
    Copper Contributor
    We are experiencing same issue past few days. We use Operator Connect for PSTN. We have multiple OC providers and have had issue with various users on each.
  • wbeacham's avatar
    wbeacham
    Copper Contributor
    Experiencing the same. I have a ticket open with MS but they are taking their sweet time with it. Strictly Microsoft Teams Version 1.6.00.11166 (64-bit). Has to be application/backend issue.
    • wbeacham's avatar
      wbeacham
      Copper Contributor

      Just called into support and after waiting on hold for over 90 minutes, I asked for escalation and to speak with someone in teams support. Customer service rep stated I had to wait until someone collected the ticket and then hung up on me. Starting to research 3rd party Microsoft support because this is almost comical of how they handle things.

  • Mikeyp1985's avatar
    Mikeyp1985
    Copper Contributor
    So i've surmised that it's creating Meetings instead of calls when we answer after the calls been trunked? Any ideas anyone?
  • Mikeyp1985's avatar
    Mikeyp1985
    Copper Contributor
    We've deleted cache, reinstalled Teams too and it's still occurring. No suggested MS Fix at the moment.

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