Forum Discussion
No Option to Hold/Transfer/Consult then transfer PSTN calls
We have encountered an issue since the May 11th update where we can't transfer any PSTN calls using the Teams Client. We also have no options to Hold. We use Operator Connect. Has anyone else had thi...
Experiencing the same. I have a ticket open with MS but they are taking their sweet time with it. Strictly Microsoft Teams Version 1.6.00.11166 (64-bit). Has to be application/backend issue.
Just called into support and after waiting on hold for over 90 minutes, I asked for escalation and to speak with someone in teams support. Customer service rep stated I had to wait until someone collected the ticket and then hung up on me. Starting to research 3rd party Microsoft support because this is almost comical of how they handle things.