Forum Discussion
No Option to Hold/Transfer/Consult then transfer PSTN calls
We have encountered an issue since the May 11th update where we can't transfer any PSTN calls using the Teams Client. We also have no options to Hold. We use Operator Connect. Has anyone else had thi...
This issue is now being tracked by Microsoft. The issue number is TM557153. As of now, Microsoft is backing out the recent updates to the software while they work on a fix. The process is mostly finished.
You can track progress on this issue in your O365 Admin Center:
portal.microsoft.com -> Health -> Service Health
Look for ID# TM557153. There is an "Are you experiencing this issue?" link in the message where you can log your issue. There is also a "Manage notifications for this issue" link where you can get timely updates delivered to your Inbox.
Hope that helps.