Forum Discussion
No missed call notification with call ended before queue
We have Teams VOIP calling setup and our main phone number is connected to one user, let's say user A. When an external caller calls our main phone number and user A doesn't pick up, the call gets t...
- Hi Deb,
No the miss call will still go to the Call Queue. The user will not see the option. The only way I can think of this is the user instead of doing Call forwarding to do a Simultaneous Ring feature. Only then the user will get the miss call.
Second way round for the solution will be call to ring at the User A for 10seconds and then instead of going to VM call needs to go to the Call Queue.
With Regards,
Satish U
Hello Deb, I have sent you a private message with a potential solution.
matthias-cusolutions
Hello Matthias
May i know what the potential solution is?Thanks in advance.
- rconnected the potential solution is that you'd have to buy their solution.
anyway we circumvented the issue by changing from call queue to call delegation, which works but doesn't really solve the issue
