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TorbjornKronander's avatar
TorbjornKronander
Copper Contributor
Jun 14, 2021

No incoming video

I have had Teams meetings the entire year, without problems, but about a week ago incoming video stopped working. It is a just a black screen, sound working. I works SOMETIMES but most often not. One time it worked by maximizing my screen. Occasionally it works with a person that I, in a previous meeting did not see.
I have not changed anything in the setup, graphics card etc.

  • StanStar777's avatar
    StanStar777
    Copper Contributor

    TorbjornKronander 

     

    I have the same with my new MacBook Pro:

     

    When I restart my computer and enter into a Teams meeting, incoming videos work until I resize the teams window.  Then they go white.  I can only see the participant videos when I switch to the "Together mode" but not in the "Gallery mode".

     

    I've tried everything suggested, including unchecking the graphics accelerator, logging out completely, deleting and reinstalling Teams - no change and very frustrating

    • Josh_Johnston's avatar
      Josh_Johnston
      Copper Contributor

      Had the same issue and re-installing app did not work. What eventually worked for our Surface hub 2s was to:
      Go into Settings
      Surface
      Apps & Features
      Locate Microsoft Teams for Surface Hub
      Advanced Options
      Tapped the RESET button.
      After that, the test call had incoming video again. Hope that helps.StanStar777 

  • Can you try do a full logout of the teama client and log back in! Also try to update the client manually! Could also be issues with your graphic card, so update those drivers too.
    I’ve heard a similar issue where it started working in full screen! I’d suggest to send feedback to Microsoft through
    HELP -> Feedback

    Adam
    • TorbjornKronander's avatar
      TorbjornKronander
      Copper Contributor

      adam deltingerUnfortunately this did nto help. I did all of the above. And sometiems it works, sometimes not:-(
      With Zoom it worls all the time. Extremely irritating.

      • kubasz's avatar
        kubasz
        Copper Contributor
        I have the same issue. It appeared about 10 of June

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