Forum Discussion

Copper Contributor

Jun 14, 2021

No incoming video

I have had Teams meetings the entire year, without problems, but about a week ago incoming video stopped working. It is a just a black screen, sound working. I works SOMETIMES but most often not. One...

meetings

microsoft teams

StanStar777

Copper Contributor

Apr 06, 2022

TorbjornKronander

I have the same with my new MacBook Pro:

When I restart my computer and enter into a Teams meeting, incoming videos work until I resize the teams window. Then they go white. I can only see the participant videos when I switch to the "Together mode" but not in the "Gallery mode".

I've tried everything suggested, including unchecking the graphics accelerator, logging out completely, deleting and reinstalling Teams - no change and very frustrating

Josh_Johnston

Copper Contributor

Feb 21, 2023

Had the same issue and re-installing app did not work. What eventually worked for our Surface hub 2s was to:
Go into Settings
Surface
Apps & Features
Locate Microsoft Teams for Surface Hub
Advanced Options
Tapped the RESET button.
After that, the test call had incoming video again. Hope that helps.StanStar777