Forum Discussion
New Teams becomes unusable with authenticator accounts
Hellocshawaus
welcome to the Microsoft community, my name is Recep I'll be happy to help you today.
I understand you are having issues with new teams authenticator accounts. Please note that several requests have been raised regarding this issue and based on the known issues on New Microsoft teams as seen on the document below, Authentication issue is not part which I believe Microsoft must have resolve so I am following up with you to confirm if you are still experiencing this issue and if yes, please proceed to
1. Un-install Teams
2 Browse to the %appdata%\Microsoft folder on your computer and delete the Teams folder.
3Download and install https://www.microsoft.com/en-us/microsoft-teams/group-chat-software. If possible, reinstall Teams as an administrator. To do this, right-click the Teams installer file, and select Run as administrator and revert with the behavior.
Reference article: https://learn.microsoft.com/en-us/microsoftteams/new-teams-known-issues
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I did as suggested and it resolved the problem. The result wasn't that I was asked to authenticate via the mobile phone app, rather it respected my PCs existing browser authentication.
Deleted Sorry, as much as I appreciate your suggestion (thank you for your response!), but I won't reinstall Teams from scratch unless I absolutely have to. I can't just re-initialize 6 Teams accounts with my clients, which probably means I have to contact their admins to reset my Authenticator account. What Microsoft obviously does not understand is that there are people out there who unfortunately have to work with this software. So providing beta software is not very clever. I will not touch my running system and thus stick to the old teams (especially as the new one doesn't really improve the meeting experience). The only thing that's annoying is that Teams intrusively keeps promoting the new version and even switched to it once automatically.
