Forum Discussion

ChananB's avatar
ChananB
Brass Contributor
Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version.   In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
meetings
microsoft teams
User Interface
oceanview's avatar
oceanview
Copper Contributor
Feb 19, 2024

Hi Rob
That solution worked fine for me for the last few month, until today Feb. 19th since a new NewTeams Version 24033.803.2689.2248 / Client Version 49/24020205503 got installed this morning, I experienced the same freeze issue again. 
Experienced it in two meetings. Made a reboot twice and at the moment it is running fine.
Will see with next meetings if problem returns.

(I have another HP device running the same version that never had the freeze issue and is still running fine with the above version.

Regards H-P

drouellette's avatar
drouellette
Copper Contributor
Dec 05, 2025

By any chance, was this ever resolved?  Im still seeing/getting this in teams on HP laptop(s).  (current versions) and there is no Nahimic "in play"

 

  • TRosen73's avatar
    TRosen73
    Copper Contributor
    Dec 07, 2025

    Switching to a Lenovo Laptop fixed the issue for me.

  • oceanview's avatar
    oceanview
    Copper Contributor
    Dec 06, 2025

    It has been reseolved for me for quite long now. (Probably mid 2024 already)

    However I had one meeting a few weeks ago (Nov. 25) where the freezing came back again. But I just had it once. 
    I never experienced the freezing problem on my office/business HP Laptop, but on my private PC.

    Curently on NewTeams Version 25306.804.4102.7193 in use and fine.

  • tfurlong's avatar
    tfurlong
    Copper Contributor
    Dec 05, 2025

    Haven't seen it since I switched to Mac! 😁