Forum Discussion

ChananB's avatar
ChananB
Brass Contributor
Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version.   In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
meetings
microsoft teams
User Interface
oceanview's avatar
oceanview
Copper Contributor
Feb 21, 2024

Rob_ICP_AZ 

The problem is with my ASUS ROG STRIX X670-E based PC, while my HP Laptop always worked fine.

I just faced the issue again today.

  • I fresh booted the PC from power on and joined a Teams meeting. No issues for like 5 minutes. Then freezing/delay started.
    Vocie was fine, but the desktop sharing (receiving) and the videos (In/Out)
  • Closed NewTeams App and started it again. Still freezing issue.
  • Made a Windows 11 Restart (without powering down) and joined a Teams meeting.
    No issues. (I stayed in the meeting for over an hour. No freezing.)

Will do further testing, when I have time.

 

Pastagl's avatar
Pastagl
Copper Contributor
Feb 21, 2024

System Model Alienware Aurora R15
OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631

NOTE THE PRODUCT JUST UPDATED So this references the immediately PRIOR version:
Version
You have Microsoft Teams version 24033.804.2695.4008.
You've got the latest version. It was last updated on 2/21/2024.
The client version is 49/24020205509.

 

I continue to have video-freezing issues, especially when content is Shared either by me or others.  The CLASSIC Version works fine, but I took the extra step to remove it.  I tested the functionality, and on the new version, it still freezes.  I removed both the Classic and New from my machine.  Then I reinstalled it.  I am STILL seeing the issue. NOTE: as I said above, this is about the immediately prior version.  Further, I CAN use the Browser version as a workaround.