Forum Discussion

ChananB's avatar
ChananB
Brass Contributor
Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version.   In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
meetings
microsoft teams
User Interface
Rob_ICP_AZ's avatar
Rob_ICP_AZ
Brass Contributor
Nov 29, 2023
I wasn't confident that the folder would always be .28054DF1F58B4, so I made my instructions conceptual rather than explicit - but now you're the 3rd Asus user to say they have that exact folder, so it looks like it's safe for Asus, at least until there's an update.

MSI users and anyone else can refer to my post near the bottom of page 7 for how to figure it out without an explicit folder reference.
ilandsj's avatar
ilandsj
Copper Contributor
Dec 21, 2023

Rob_ICP_AZ  I have an ASUS ROG Maximus VIII but I can't find any blackapp file or a-volute folders. Nahimic doesn't even show up under any of my services. The only searches I was able to find are these: 

 

  • Rob_ICP_AZ's avatar
    Rob_ICP_AZ
    Brass Contributor
    Dec 21, 2023

    ilandsj I don't know man, looks like that's a pretty old MB (2015) and it's very possible Nahimic changed their software around a bunch since then. I have a B650E-F which is from 2022 or 2023 and still in the current lineup, that's what I'm going off of. Your system is obviously using Nahimic's software from the search, but it could be the same issue with different specifics for the fix (or if they don't have an exclusions file it could be impossible to fix without removing it), or a different issue entirely.

     

    We got lucky that someone from a Dell forum had a solution for theirs and shared it here, and I was able to extrapolate that to other systems using the same basic Nahimic layout (which appears to be common to newer releases). But if the layout is completely different, I don't know.

     

    They could have renamed their exclusions file since yours was made - you might have to do some kind of findstr search for something you would expect to find in it. I attached mine (as a docx because for some reason txt is not allowed), you can look through it for search strings to try if you want to pursue this.

     

    You'd run it like:

    findstr /i /s "firefox.exe" *

    I would start in %programdata%, but if you get nothing you might have to expand to the entire C: drive.

     

    Good luck.