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ChananB's avatar
ChananB
Brass Contributor
Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version.   In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
meetings
microsoft teams
User Interface
Rob_ICP_AZ's avatar
Rob_ICP_AZ
Brass Contributor
Nov 28, 2023

What brand of PC / MB is it? Were there multiple folders under it like mine?

 

If you look at my first screenshot, there were two "A-Volute.*" folders.... one of them had it, one of them didn't.

 

I attached my file (for some reason you can attach Word docs but not txt files).... I'm guessing if there wasn't a blacklist file somewhere, everything listed in this would be broken to some degree.

keffordt's avatar
keffordt
Brass Contributor
Nov 29, 2023
Ok, I've found what you mean. There were two folders: A-Volute.28054DF1F58B4 and A-Volute.SonicStudio3. The first folder did have the BlackApps.dat file in it. I've added those .exe's and restarted Teams (with the Nahimic service running again). Working fine so far.

It turns out I don't even have Sonic Studio set to start on my computer, so I'll probably end up disabling the service again since I'm not even using it.

Oh, and I have an ASUS X570-F Gaming mobo.
  • Rob_ICP_AZ's avatar
    Rob_ICP_AZ
    Brass Contributor
    Dec 21, 2023

    ilandsj I don't know man, looks like that's a pretty old MB (2015) and it's very possible Nahimic changed their software around a bunch since then. I have a B650E-F which is from 2022 or 2023 and still in the current lineup, that's what I'm going off of. Your system is obviously using Nahimic's software from the search, but it could be the same issue with different specifics for the fix (or if they don't have an exclusions file it could be impossible to fix without removing it), or a different issue entirely.

     

    We got lucky that someone from a Dell forum had a solution for theirs and shared it here, and I was able to extrapolate that to other systems using the same basic Nahimic layout (which appears to be common to newer releases). But if the layout is completely different, I don't know.

     

    They could have renamed their exclusions file since yours was made - you might have to do some kind of findstr search for something you would expect to find in it. I attached mine (as a docx because for some reason txt is not allowed), you can look through it for search strings to try if you want to pursue this.

     

    You'd run it like:

    findstr /i /s "firefox.exe" *

    I would start in %programdata%, but if you get nothing you might have to expand to the entire C: drive.

     

    Good luck.

  • ilandsj's avatar
    ilandsj
    Copper Contributor
    Dec 21, 2023

    Rob_ICP_AZ  I have an ASUS ROG Maximus VIII but I can't find any blackapp file or a-volute folders. Nahimic doesn't even show up under any of my services. The only searches I was able to find are these: 

     

  • clalimabr's avatar
    clalimabr
    Copper Contributor
    Nov 30, 2023
    This worked for me too
  • RogueBean's avatar
    RogueBean
    Copper Contributor
    Nov 30, 2023
    I'm using a Dell Inspiron but was able to find the BlackApps.dat file in C:\ProgramData\AWHeadset\DellInc.AlienwareSoundCenter\Modules\ScheduledModules\Configurator
    I had an Alienware headset which prompted the Command Center to install, I'm assuming that's where these folders came from.
    Adding ms-teams.exe & msedgewebview2.exe to the BlackApps.dat file and restarting Teams also worked for me.
  • Rob_ICP_AZ's avatar
    Rob_ICP_AZ
    Brass Contributor
    Nov 29, 2023
    Good point. I don't presume to know why Nahimic did it the way they did it, or if the method is even from Nahimic and that's not just how Asus, Dell and others did their implementation.

    Regardless, it's still something to be worked out between MS and the vendors.
  • John Twohig's avatar
    John Twohig
    Iron Contributor
    Nov 29, 2023

    Rob_ICP_AZ 

     

    I'm not sure that is the best solution. Given the size of the exclusion list it would probably be better for Nahimic to use an include list that only includes products they certify to work with their service. It seems backwards to have users go in and exclude every program that doesn't work with the service.

     

    Who knows how many other things Nahimic has broken and users have never been able to figure out what the problem is.

  • Rob_ICP_AZ's avatar
    Rob_ICP_AZ
    Brass Contributor
    Nov 29, 2023
    If anyone from Microsoft is monitoring this thread, it looks like the long term solution is for Microsoft to work with the OEMs to have these exclusions added as standard in their Nahimic implementations.
  • Rob_ICP_AZ's avatar
    Rob_ICP_AZ
    Brass Contributor
    Nov 29, 2023
    I wasn't confident that the folder would always be .28054DF1F58B4, so I made my instructions conceptual rather than explicit - but now you're the 3rd Asus user to say they have that exact folder, so it looks like it's safe for Asus, at least until there's an update.

    MSI users and anyone else can refer to my post near the bottom of page 7 for how to figure it out without an explicit folder reference.
  • Thealster's avatar
    Thealster
    Brass Contributor
    Nov 29, 2023

    keffordt 

     

    Your fix worked for me too - thank you - mine was installed from an Asus motherboard install.

     

    For others so they don't need to go to the original post

     

    The file is here (on my machine, yours may be slightly different):

     

    C:\ProgramData\A-Volute\A-Volute.28054DF1F58B4\Modules\ScheduledModules\Configurator

     

    The file is BlackApp.dat (edit this, you will need admin permissions though)

     

    Add these to the end:

     

    ms-teams.exe
    msedgewebview2.exe

     

    Then restart