Forum Discussion
New Teams - Video freezing
Thank you that will be very useful (I hope!)
Still having issues following all the advice (updated drivers, uninstall-reinstall etc)
I fixed it! I have an Alienware laptop, and I remembered another app that had complained about a DLL that gets inserted when hardware-accelerated apps run.
This is the post with the solution:
https://www.dell.com/community/en/conversations/alienware/m17-r2-wpf-apps-distorted-disappearing-window-contents/647f97adf4ccf8a8deab68cc#M47499
I edited BlackApps.dat to add 2 lines:
ms-teams.exe
msedgewebview2.exe
Then I rebooted and was able to successfully do a test call, which I hadn't been able to do before.
- Thanks for finding a fix. I remember reading an article about multiple issues caused by Nahimic. It's hard to understand why any OEM would still use it, especially when looking at that black list. Imagine how many human hours were wasted trying to troubleshoot an issue in one of those apps...
https://www.reddit.com/r/MSI_Gaming/comments/l45fnj/guide_how_to_uninstall_nahimic_completely_from/- You can remove Nahimic, but don't do it if you have anything other than a basic 2-channel sound setup, or you'll lose the ability to balance your channels' levels and delay, use EQ, etc.
- Your link just points back to this topic.
- Thanks I just updated it to point to the correct article.
tfurlong YOU DA MAN for finding the root cause of this!
So for everyone including non-Dell people, here is the gist of how it works, and the "right way" to fix it (not disabling anything). I'm writing this for "every person" and not just techies, so forgive the verboseness.
Go to "C:\ProgramData\A-Volute". You will see some folders like this (ASUS shown, just follow the concept and you should be able to fix it for any brand of MB or computer that uses Nahimic).If there are multiple folders like mine has, find the one that has a ...\Modules\ScheduledModules\Configurator folder already existing in it, and there should be a BlackApps.dat file in that folder. This is Nahimic's exclusions file.
Run Notepad as administrator (find notepad in the start menu, right-click it, then run as admin). In Notepad, go to "open file", then navigate to the BlackApps.dat file you found in the last step.
Insert at the bottom of the file (there will be a whole slew of exclusions already in the file, just add these lines at the bottom):
ms-teams.exe
msedgewebview2.exeExit and save the file.
Restart the Nahimic service and restart TeamsReboot, and it should work. People have reported other dependencies that they needed to restart besides Teams and Nahimic, so just make it easy on yourself and reboot.
Not quite what seems to have fixed it for me, but it did lead me to find a Windows service called 'NahimicService'. I stopped and disabled the service and can confirm that New Teams is working for me now in the small amount of testing I have done.
(What is NahimicService: https://www.reddit.com/r/techsupport/comments/jrb7cj/what_is_nahimicservice/)- Brilliant! I've just confirmed it. When the Nahimic Service is running, the video disappears when someone starts the screen sharing.
Stop the Nahimic Service and restart the Teams - all work well.
Start the service and restart Teams - the video disappears again.
ASUS MB with X570 chipset- Same - ASUS X570-F chipset for me
You will likely lose some of the functionality of your audio settings after this. Nahimic gets installed with Asus Sonic Studio which allow many of the functions in Realtek Audio Console to work. I went through this when I built this PC, I was like "WTH is that" and "do I really need Sonic Studio" and removed it, only to find later that I could no longer use the EQ or distance or level settings for the speakers. Even though the settings themselves are in a completely different app (Realtek Audio Concole), apparently Sonic Studio provides whatever services that actually makes them work. Needless to say it went back on, and removing it is not an option, at least for me unless I want my 5.1 speakers to sound lousy.
MSI and probably others use Nahimic as well.- Yeah, not a problem for me. I'm ok to disable the service.
Just had a bunch of Teams meetings this afternoon with zero issues. For me, this is fix will do.
