Forum Discussion
ChananB
Sep 12, 2023Brass Contributor
New Teams - Video freezing
I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
karen_dredske
Nov 10, 2023Steel Contributor
I don't how quickly we might get a response, but I have access to the Teams Community Council and have asked the leader of that to please have some engineers review this thread because this happened to me and several of my colleagues. Fortunately for us, the uninstall of Teams classic and sometimes a re-install of new Teams solved the problem.
If you haven't, I would suggest submitting a support ticket with Microsoft on this also.
If you haven't, I would suggest submitting a support ticket with Microsoft on this also.
jsparent
Nov 10, 2023Copper Contributor
Hi, I tried to remove new teams, old teams, clear cache, update to latest Nvidia studio drivers then gaming drivers then install new teams.
Still not working. Back to old teams for now.
I wish new teams would work, as it seems faster and more lightweight, but I can't use it like this right now, sadly.