Forum Discussion

ChananB's avatar
ChananB
Brass Contributor
Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version.   In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
meetings
microsoft teams
User Interface
karen_dredske's avatar
karen_dredske
Steel Contributor
Nov 09, 2023
Microsoft has announced that there is 100% feature parity between both versions of Teams and unless you are in a GCC tenant. . . if you need to install Teams you get new Teams by default as of last month. Come March 2024 if you haven't fully converted to new Teams, Microsoft will do it for you.

I tried new Teams and switched back until I started having these issues during meetings with classic Teams. I finally bit the bullet and switched once there was 100% feature parity. Then had issues until I uninstalled Teams classic. . . they went away once I did that.

This information on new Teams has been available in the Message Center and in the Teams Blog here in the community. I think you are safe to switch.
HuguesCrepin's avatar
HuguesCrepin
Copper Contributor
Nov 09, 2023

karen_dredske 

I would love to switch

testing it for months and always the same video issue freezing 

this looks like related to nvidia drivers as I’m definitely not the only one struggling 

 

  • bugoutfr's avatar
    bugoutfr
    Copper Contributor
    Nov 14, 2023
    Thank you 🙂
  • jsparent's avatar
    jsparent
    Copper Contributor
    Nov 10, 2023

    Hi, I tried to remove new teams, old teams, clear cache, update to latest Nvidia studio drivers then gaming drivers then install new teams.

     

    Still not working. Back to old teams for now.

     

    I wish new teams would work, as it seems faster and more lightweight, but I can't use it like this right now, sadly. 

  • karen_dredske's avatar
    karen_dredske
    Steel Contributor
    Nov 10, 2023
    I don't how quickly we might get a response, but I have access to the Teams Community Council and have asked the leader of that to please have some engineers review this thread because this happened to me and several of my colleagues. Fortunately for us, the uninstall of Teams classic and sometimes a re-install of new Teams solved the problem.

    If you haven't, I would suggest submitting a support ticket with Microsoft on this also.
  • HuguesCrepin's avatar
    HuguesCrepin
    Copper Contributor
    Nov 10, 2023

    HeathSFD you are correct and need to unfold to see it at the bottom of the page

     

     

  • HeathSFD's avatar
    HeathSFD
    Brass Contributor
    Nov 10, 2023

    nExoR 
    There is still, I believe, a link to Teams Classic on the https://www.microsoft.com/en/microsoft-teams/download-app?market=af. 

     

    Direct link to Classic -
    https://go.microsoft.com/fwlink/?linkid=2187327

  • bugoutfr's avatar
    bugoutfr
    Copper Contributor
    Nov 10, 2023

    nExoR use the windows marketplace: teams classic is still available there (I ran into the same problem as you)

  • nExoR's avatar
    nExoR
    MCT
    Nov 10, 2023

    Uninstalling Classic Teams didn't help also for me. MOREOVER after uninstalling there is no more switch to classic, and all classic teams downloads are removed. 

     

    this is one way trip

     

     

  • bugoutfr's avatar
    bugoutfr
    Copper Contributor
    Nov 10, 2023
    Uninstalling Classic Teams didn't change the problem for me 😞
  • Rob_ICP_AZ's avatar
    Rob_ICP_AZ
    Brass Contributor
    Nov 09, 2023
    AMD and Intel users have exactly the same issue. It's not a video driver problem with Nvidia.