Forum Discussion

ChananB's avatar
ChananB
Brass Contributor
Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version.   In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
meetings
microsoft teams
User Interface
quentar82's avatar
quentar82
Copper Contributor
Nov 09, 2023
got this driver installed since end of october but it not fixes the issue for me
karen_dredske's avatar
karen_dredske
Steel Contributor
Nov 09, 2023
I've had this issue and the solution once I updated to new Teams was to make sure that I uninstalled Teams classic. Once I removed the Classic version of Teams all these issues went away. I think there is some kind of a bug that is causing a problem having both versions of the software on a computer. I've had several colleagues experience the same issues and once they uninstalled Teams Classic everything was fine.
  • Caddant64's avatar
    Caddant64
    Copper Contributor
    Nov 09, 2023
    Thank you. So far so good for me, uninstalling classic version. On a call now, and no freezing. There was an initial freeze but, it was very brief and went back to normal on it's own.
    • ArtemAndrusov's avatar
      ArtemAndrusov
      Copper Contributor
      Nov 09, 2023

      Read the comments and gave it another try. Installed New Teams once again. Uninstalled Teams Classic. Updated the Nvidia driver to studio and then back to game ready - for some reason, the game ready driver was stuck on 02/28/2023 version. Now, it's 10/31/2033.

       

      No more freezing. Only freezes for the first second after the meeting starts. Then everything works, including shared screen by others.

       

      As someone mentioned above, the web version of new teams has been working without those freezing issues

      • francoisdtza's avatar
        francoisdtza
        Copper Contributor
        Nov 09, 2023

        ArtemAndrusov I followed the same steps, and it seems like my problem is solved too!

         

        Dare I say so cautiously! So far, so good.

         

        Appreciate it.

  • HuguesCrepin's avatar
    HuguesCrepin
    Copper Contributor
    Nov 09, 2023
    Thank you. Did somebody else tried it ?
    • Asmundius's avatar
      Asmundius
      Copper Contributor
      Nov 09, 2023

      HuguesCrepin 

       

      I just did
      Fully uninstalled
      Cleared all files in appdata
      Full system reboot

      Same issue...

      When I use the new teams V2 in the web browser it all works so it must be WinUI render thing because in the client I get problems every time. 

      • karen_dredske's avatar
        karen_dredske
        Steel Contributor
        Nov 09, 2023
        If you uninstalled Teams classic and are still having issues. . . if you didn't already try this. . . re-install Teams 2 and try again. *fingers crossed*