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ChananB's avatar
ChananB
Brass Contributor
Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version.   In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
meetings
microsoft teams
User Interface
francoisdtza's avatar
francoisdtza
Copper Contributor
Oct 11, 2023

New Teams was working fine until today and now I have this exact same problem.

 

What is very interesting is that other participants in the meeting can still see me, I just can't see them and I am frozen on my screen.

 

I also did a recording and the recording is showing everything and my movement on camera.

 

Very weird and haven't been able to figure it out.

greg-ci's avatar
greg-ci
Copper Contributor
Oct 12, 2023
Update Update Update :D:
For me it has something to do with virtual cameras. I use Xsplit vcam and if I select this camera before going into the meeting I get this bug. If I select another one I don't get this behavior.
Within the meeting I can then switch back to Xsplit virtual camera and it works, but only until someone joins or shares his/her screen.
  • andrewjknox's avatar
    andrewjknox
    Copper Contributor
    Nov 09, 2023

    Same issue here. Using Logitech Streamcam & NVIDIA RTX 4070. Video works fine the preview mode inside settings, but as soon as I join a call, my video freezes and I can't see anyone elses video. No issues in previous version of Teams.

    • andrewjknox's avatar
      andrewjknox
      Copper Contributor
      Nov 09, 2023

      Update: Updated my NVIDIA drivers (upgraded to GeForce Game Ready Driver 546.01) with latest from October 31, 2023 and that resolved the issue for me. I'd previously updated them about 1-2 months ago.

      • quentar82's avatar
        quentar82
        Copper Contributor
        Nov 09, 2023
        got this driver installed since end of october but it not fixes the issue for me

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