Forum Discussion

Brass Contributor

Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...

Copper Contributor

Oct 11, 2023

New Teams was working fine until today and now I have this exact same problem.

What is very interesting is that other participants in the meeting can still see me, I just can't see them and I am frozen on my screen.

I also did a recording and the recording is showing everything and my movement on camera.

Very weird and haven't been able to figure it out.

greg-ci
Copper Contributor
Oct 12, 2023
Update Update Update :D:
For me it has something to do with virtual cameras. I use Xsplit vcam and if I select this camera before going into the meeting I get this bug. If I select another one I don't get this behavior.
Within the meeting I can then switch back to Xsplit virtual camera and it works, but only until someone joins or shares his/her screen.
- andrewjknox
  Copper Contributor
  Nov 09, 2023
  Same issue here. Using Logitech Streamcam & NVIDIA RTX 4070. Video works fine the preview mode inside settings, but as soon as I join a call, my video freezes and I can't see anyone elses video. No issues in previous version of Teams.
  - andrewjknox
    Copper Contributor
    Nov 09, 2023
    Update: Updated my NVIDIA drivers (upgraded to GeForce Game Ready Driver 546.01) with latest from October 31, 2023 and that resolved the issue for me. I'd previously updated them about 1-2 months ago.