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ChananB's avatar
ChananB
Brass Contributor
Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version.   In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
meetings
microsoft teams
User Interface
Matt_Camilli's avatar
Matt_Camilli
Copper Contributor
Oct 10, 2023
I get this exact same behavior. I have got to a point now where my first call works, but subsequent calls result in this. If I completely close teams and re open, it will work again. I've combed through the logs and can't tell what it could be. I have a USB Mic (Yeti) and a USB Cam (Logitech C920).

Running as administrator did not fix.
  • Matt_Camilli's avatar
    Matt_Camilli
    Copper Contributor
    Oct 10, 2023
    Latest errors for Core
    2023-10-10T16:51:11.946Z Err command-result-service: Command incomplete, correlationId: 8fec41ae-fa1a-4cb4-b7a9-a016d0cfa529, reason Incomplete, previousStep: CommandAfterGetAppViewEntitiesSucceeded
    2023-10-10T16:51:11.728Z Err command-result-service: Command incomplete, correlationId: 28adbac3-8a76-4681-b007-d67a6ed7802e, reason Incomplete, previousStep: CommandAfterGetAppViewEntitiesSucceeded
    2023-10-10T16:51:11.724Z Err command-result-service: Command incomplete, correlationId: bb842a2f-9b80-4156-adef-a7d9c6663564, reason Incomplete, previousStep: CommandAfterGetAppViewEntitiesSucceeded
    2023-10-10T16:51:11.699Z Err command-result-service: Command incomplete, correlationId: d33bd52e-96d0-4c2d-acf1-58a3e17b8e5e, reason Incomplete, previousStep: CommandAfterGetAppViewEntitiesSucceeded
    2023-10-10T16:51:11.211Z Err command-result-service: Command incomplete, correlationId: c16879ce-657a-4bb9-a767-a7f32af8cf12, reason Incomplete, previousStep: CommandAfterGetAppViewEntitiesSucceeded

    Latest errors for 7ce7f53a-8178-434e-8eed-fbcffe234d68
    2023-10-10T16:51:29.046Z Err callingService: [updateLayout] views [0 / streams [5] length mismatch
    2023-10-10T16:51:28.935Z Err CID[b219d5fe-879b-4d7b-a6a5-de180076026e] CompositorContainer: Received compositor failure event {"loading":false,"data":{"callCompositorFailedEvent":{"teamsCallId":"9","compositorId":"08086302-dbfb-4177-a94b-422d9f4a1ce6","isNativeRenderingFailure":true,"__typename":"CallCompositorFailedEvent"}},"variables":{"compositorId":"08086302-dbfb-4177-a94b-422d9f4a1ce6"}}
    2023-10-10T16:51:28.933Z Err compositorManager: [handleCompositorFailed] scenario=native_renderer_failed, callMapId=9,
    cId=08086302-dbfb-4177-a94b-422d9f4a1ce6, context=IncomingVideo
    2023-10-10T16:51:28.869Z Err callingService: [updateLayout] views [0 / streams [5] length mismatch
    2023-10-10T16:51:28.770Z Err callingService: [startStream] Error starting stream [error=canceled: View removed]

    • SonnyMattera's avatar
      SonnyMattera
      Copper Contributor
      Oct 10, 2023

      Matt_Camilli I've noticed that it freezes anytime I switch to a different window on MacOS. I'm wondering if there's a background app refresh issue. I have to close out and reopen Microsoft Teams then rejoin the call.

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