Forum Discussion
New Teams - Video freezing
I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
I'm experiencing this issue as well, and have been for several months with the 'new' Teams. Switching back to the previous Teams corrects the issue.
Teams version: 23257.2610.2399.1040.
The client version is 49/23090112236
Updated on 26/09/23
Graphics card is Nvidia GeForce RTX 4080 running driver version 537.42.
The webcam in use is USB connected to the desktop PC.
Interestingly, it seems to capture the camera output at the moment the call is connected and freeze-frames that particular frame. Toggling the camera on and off again doesn't affect this frozen behaviour.
The camera feed is not frozen for anyone else on the call they, they can see me moving in real time, and screen sharing doesn't appear to be affected by this.