Forum Discussion
New options for Teams troubleshooting (Enable logging for meeting diagnostics)?
Scott_Francis Petri-X ChristianBergstrom and all: I asked the PMs about this and they sent me to this document: https://docs.microsoft.com/en-us/MicrosoftTeams/log-files?branch=v-lanac-logging
Petri-X - agreed. Would like to see what enhancements came with this (if any).
It's almost as if the feature is giving the user to disable logging. So, maybe Teams was always logging and now users can turn it off?
Not a lot of context with this update.
Scott_Francis , it doesn't seem to be an option for clients in GCC; There is no checkbox to enable logging there.
None of the documentation confirms this, though.Hi, Teams support here. This option must be enabled in order to collect media logs. Media logs are used to diagnose problems during meetings, usually quality related
Scott_Francis Petri-X ChristianBergstrom and all: I asked the PMs about this and they sent me to this document: https://docs.microsoft.com/en-us/MicrosoftTeams/log-files?branch=v-lanac-logging
- Thank you for reaching out, but it was updated 09/25/2017 so the PM’s are being lazy 😉 I’ve previously pushed for this page to be updated but still nothing new.
Looks like they have updated that page in this week. Following section is the new section:
But I still hate this statement:
"They are required for support cases only upon request and can only be inspected by Microsoft."
Hard to believe that they are not willing to share the tool to convert the logs files to text. The logs seems to be written in ULOG format, so why we need to write our own tools to open them? How great it would be if they announce a tool in MSIgnite? 😄
