Forum Discussion
NDI and TEAMS (Display issues)
HI Team and all,
I'm looking for a place to discuss some points about NDI and TEAMS i'm using quite often since a couple of months now. I would like to know if some of you already met the same issue.
I just done an event using NDI with some "speakers" using their own webcam connected to TEAMS (so far all good), and i don't know why but for one speaker, the video display disappear and i receive the TEAMS purple background instead , what is i want to avoid for a live session....with customers.
for the 3 other speakers all was ok, i kept them on screen , even when they were not talking....but for one of them, it alternated between webcam display and TEAMS LOGO/Background.....how can i handle that, if some of you have some advice. Thank you in advance !!
1 Reply
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
- Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.
