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But I now have clean installed with the Windows 21H1 as of 22/05/2021 a...","body@stringLength":"2156","rawBody":"

Hello everyone,

 

This one has been bugging me for a while and I original put it down to using the preview builds of Windows. But I now have clean installed with the Windows 21H1 as of 22/05/2021 and the issue was there from the very first attempt at using Teams.

 

When I start/join a meeting in the desktop app, and we all have our webcams on, I can see everyone else's feed. And I can see my own feed. My feed is clear and the video is continuous on my side. However, my feed freezes every few seconds on everyone else's end resulting in less than ideal visuals on their end.

 

If I swap to using the browser version, my video comes through perfectly clear.

 

My data connection is not constrained with a consistent 50mbps+ download and 15mbps+ upload. I am using ethernet from the PC to the NBN router:

 

 

Attached are two videos that are recorded to Streams. One from the desktop application, and the other from the browser.

 

The following is what I have tried to do to troubleshoot (roughly in this order):

 

I have not seen this issue in any other video conferencing systems (Zoom, WebEx etc.)

 

Any ideas on where else to look would be greatly appreciated.

","kudosSumWeight":1,"postTime":"2021-05-22T18:45:39.774-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS0yMzc4NDk1LTI4Mjg4MGlGQzU5RUI2RjhDNjlCMTE0?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message2378495AttachmentNumber1\",\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/attachments/gxcuf89792/MicrosoftTeams/93169/1/Teams%20Desktop%20Application.mp4\"}"}},{"__typename":"AttachmentEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98Mg","node":{"__ref":"Attachment:{\"id\":\"attachment:message2378495AttachmentNumber2\",\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/attachments/gxcuf89792/MicrosoftTeams/93169/2/Teams%20Web%20Browser.mp4\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:microsoft teams","text":"microsoft teams","time":"2016-11-01T13:25:26.156-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:web cam","text":"web cam","time":"2021-05-22T18:45:39.774-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:webcam","text":"webcam","time":"2018-10-26T16:17:18.681-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2378495_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9608},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello everyone,

 

This one has been bugging me for a while and I original put it down to using the preview builds of Windows. But I now have clean installed with the Windows 21H1 as of 22/05/2021 and the issue was there from the very first attempt at using Teams.

 

When I start/join a meeting in the desktop app, and we all have our webcams on, I can see everyone else's feed. And I can see my own feed. My feed is clear and the video is continuous on my side. However, my feed freezes every few seconds on everyone else's end resulting in less than ideal visuals on their end.

 

If I swap to using the browser version, my video comes through perfectly clear.

 

My data connection is not constrained with a consistent 50mbps+ download and 15mbps+ upload. I am using ethernet from the PC to the NBN router:

 

 

Attached are two videos that are recorded to Streams. One from the desktop application, and the other from the browser.

 

The following is what I have tried to do to troubleshoot (roughly in this order):

 

I have not seen this issue in any other video conferencing systems (Zoom, WebEx etc.)

 

Any ideas on where else to look would be greatly appreciated.

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Hey mark63355 annoyingly enough, it started again 2 days ago after we had a blackout.

 

I am with Telstra for both my NBN connection, and my mobile. In your digging, or what you have seen/read/heard, is there any specific reason that Telstra or Optus are having this issue but the others are not? Or maybe it is an NBN specific issue?

","body@stringLength":"559","rawBody":"

Hey  annoyingly enough, it started again 2 days ago after we had a blackout.

 

I am with Telstra for both my NBN connection, and my mobile. In your digging, or what you have seen/read/heard, is there any specific reason that Telstra or Optus are having this issue but the others are not? Or maybe it is an NBN specific issue?

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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1744145527388":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1744145527388","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1744145527388":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1744145527388","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"ModerationData:moderation_data:2467869":{"__typename":"ModerationData","id":"moderation_data:2467869","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:2467865":{"__typename":"ModerationData","id":"moderation_data:2467865","status":"APPROVED","rejectReason":null},"User:user:1084669":{"__typename":"User","id":"user:1084669","login":"mark63355","uid":1084669,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"email":"","messagesCount":2,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-21T17:43:41.003-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:gxcuf89792/user:1084669"},"ForumReplyMessage:message:2467865":{"__typename":"ForumReplyMessage","id":"message:2467865","revisionNum":1,"uid":2467865,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"conversation":{"__ref":"Conversation:conversation:2378495"},"subject":"Re: My webcam freezes on other participants end","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2467865"},"body":"Out of curiosity, what Internet provider are you using? I'm experiencing the same issue where it seems I can recieve video and screen shares fine, audio incoming and outgoing is fine (although apparently audio improved when I seitched off my camera), but I cannot share my video or screen with others without it being extrememly laggy.

The issue for me hit when I moved to NBN. I've tried multiple routers and it works fine if I hotspot to my phone.

I've read that Optus and Telstra have the issue but switching to other providers resolves it. I'm slightly sceptical but am considering making the switch.","body@stringLength":"626","rawBody":"Out of curiosity, what Internet provider are you using? I'm experiencing the same issue where it seems I can recieve video and screen shares fine, audio incoming and outgoing is fine (although apparently audio improved when I seitched off my camera), but I cannot share my video or screen with others without it being extrememly laggy.

The issue for me hit when I moved to NBN. I've tried multiple routers and it works fine if I hotspot to my phone.

I've read that Optus and Telstra have the issue but switching to other providers resolves it. I'm slightly sceptical but am considering making the switch.","author":{"__ref":"User:user:1084669"},"isEscalated":null,"postTime":"2021-06-21T17:58:06.438-07:00","parent":{"__ref":"ForumTopicMessage:message:2378495"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":5},"Revision:revision:2467869_1":{"__typename":"Revision","id":"revision:2467869_1","lastEditTime":"2021-06-21T18:02:25.344-07:00"},"QueryVariables:ReplyList:message:2467869:1":{"__typename":"QueryVariables","id":"ReplyList:message:2467869:1","value":{"id":"message:2467869","first":10,"sorts":{"postTime":{"direction":"DESC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"DESC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744145527388":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744145527388","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744145527388":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1744145527388","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1744145527388":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1744145527388","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. 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I've been on a few video/screen share calls today with no issue. In speaking with others in my company I've heard that two people on Telstra NBN were not experiencing the issue. One was Sattelite and the other didn't know what type of NBN she was on. FYI I'm FTTC and was Telstra Cable before that (two weeks ago) and had no issue. I do have a colleague who uses Tangerine as their ISP and they have the same issue.

My guess is that Microsoft and the ISP's know the issue and the fix but Microsoft don't want to make the change at their end and the ISP's don't want to make it at there's because it in some way compromises their systems. It seems to be too common an issue and too easy to reproduce and pin down for them not to know. But I can also respect that there's a fair chance that the key information is not making its way from the end user support channels to the developers at Microsoft and the ISP's. I've asked my IT to raise the issue with Telstra as they have more clout than me.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-06-22T20:12:17.488-07:00","lastPublishTime":"2021-06-22T20:12:17.488-07:00","metrics":{"__typename":"MessageMetrics","views":9031},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:2378495/message:2473400","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwyNDc4ODczLDI0Nzg4NzM","node":{"__ref":"ForumReplyMessage:message:2478873"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2478873":{"__typename":"ModerationData","id":"moderation_data:2478873","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2478873":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1060858"},"id":"message:2478873","revisionNum":1,"uid":2478873,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:2473400"},"conversation":{"__ref":"Conversation:conversation:2378495"},"subject":"Re: My webcam freezes on other participants end","moderationData":{"__ref":"ModerationData:moderation_data:2478873"},"body":"

mark63355 

I switched last night to Aussie Broadband (and they did the switch within about 20mintues of me completing the online application) and all my meetings this morning have had my web cam come through on the other participants end, and my screen sharing have been perfect. Plus it is now cheaper, faster, and the static IP is included in the bundle.

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SkywalkerIsNull 

 

Joining the team with the same problem: Web based version of MS Teams works just fine. Installed app has no issues with calls but screen sharing is terribly luggish. Interesting if I am using my company laptop of the same network if has no issues, so I am not really sure it is related to ISP (I am on Telstra HFC btw).

 

And I don't really understand why web-based version is not affected.

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Just another update. Seems like Telstra still. Connected to phone hotspot and problem gone. Connected directly to Coax-to Ethernet bridge (so no router/switch) and problem is back. Intresting I feel like that problem has started after I stopped paying for speed boost.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-06-22T19:42:53.877-07:00","lastPublishTime":"2021-06-22T19:42:53.877-07:00","metrics":{"__typename":"MessageMetrics","views":9013},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:2378495/message:2473375","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1744145527388":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1744145527388","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744145527388":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744145527388","value":{"loadMore":"Show More"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"microsoftteams","messageSubject":"my-webcam-freezes-on-other-participants-end","messageId":"2378495","replyId":"2467869"},"buildId":"HEhyUrv5OXNBIbfCLaOrw","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"o365","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/external/components/ExternalComponent.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/attachments/AttachmentView/AttachmentView.tsx","./components/attachments/AttachmentView/AttachmentViewChip/AttachmentViewChip.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx"],"appGip":true,"scriptLoader":[{"id":"analytics","src":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/pagescripts/1730819800000/analytics.js?page.id=ForumReplyPage&entity.id=board%3Amicrosoftteams&entity.id=message%3A2467869","strategy":"afterInteractive"}]}