Forum Discussion
My webcam freezes on other participants end
The issue for me hit when I moved to NBN. I've tried multiple routers and it works fine if I hotspot to my phone.
I've read that Optus and Telstra have the issue but switching to other providers resolves it. I'm slightly sceptical but am considering making the switch.
Hey mark63355 annoyingly enough, it started again 2 days ago after we had a blackout.
I am with Telstra for both my NBN connection, and my mobile. In your digging, or what you have seen/read/heard, is there any specific reason that Telstra or Optus are having this issue but the others are not? Or maybe it is an NBN specific issue?
Joining the team with the same problem: Web based version of MS Teams works just fine. Installed app has no issues with calls but screen sharing is terribly luggish. Interesting if I am using my company laptop of the same network if has no issues, so I am not really sure it is related to ISP (I am on Telstra HFC btw).
And I don't really understand why web-based version is not affected.
- Ok. Just another update. Seems like Telstra still. Connected to phone hotspot and problem gone. Connected directly to Coax-to Ethernet bridge (so no router/switch) and problem is back. Intresting I feel like that problem has started after I stopped paying for speed boost.
- I ended up switching provider yesterday (Aussie BroadBand) and no longer had the problem. I've been on a few video/screen share calls today with no issue. In speaking with others in my company I've heard that two people on Telstra NBN were not experiencing the issue. One was Sattelite and the other didn't know what type of NBN she was on. FYI I'm FTTC and was Telstra Cable before that (two weeks ago) and had no issue. I do have a colleague who uses Tangerine as their ISP and they have the same issue.
My guess is that Microsoft and the ISP's know the issue and the fix but Microsoft don't want to make the change at their end and the ISP's don't want to make it at there's because it in some way compromises their systems. It seems to be too common an issue and too easy to reproduce and pin down for them not to know. But I can also respect that there's a fair chance that the key information is not making its way from the end user support channels to the developers at Microsoft and the ISP's. I've asked my IT to raise the issue with Telstra as they have more clout than me.I switched last night to Aussie Broadband (and they did the switch within about 20mintues of me completing the online application) and all my meetings this morning have had my web cam come through on the other participants end, and my screen sharing have been perfect. Plus it is now cheaper, faster, and the static IP is included in the bundle.
