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eric_joely's avatar
eric_joely
Copper Contributor
Feb 10, 2021

My Laptop shuts down during TEAMS calls

Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...
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ITSupport1's avatar
ITSupport1
Copper Contributor

eric_joely Hi guys, if like us you have a lot of L13 devices deployed then you can use the below script to automate this paired with whatever MDM you use.

 

REM Set Plugged in value
powercfg -setacvalueindex SCHEME_BALANCED SUB_PROCESSOR PROCTHROTTLEMAX 99

REM Set On Battery value
powercfg -setdcvalueindex SCHEME_BALANCED SUB_PROCESSOR PROCTHROTTLEMAX 99
HongKongPhooeyGal's avatar
HongKongPhooeyGal
Copper Contributor
Mar 04, 2021
We are also experiencing this issue. After weeks of trying to isolate it down, it is starting to look like the Lenovo Intelligent Thermal Solution Driver Version 1.0.1.369 on Yoga's that are not using the default Balanced Power Settings might be the culprit.


At first, we rolled back this Driver in Device Manager to 1.0.1.359 and it would be okay for a few days or a week, until it auto-updated again.

Now, we are setting the Power Settings to the Balanced default and running your Script. So far making these two changes seems to "hold" our Yoga's in a working state.

  • razor_8's avatar
    razor_8
    Copper Contributor
    Mar 04, 2021

    HongKongPhooeyGal 
    My current Lenovo Intelligent Thermal Solution Driver Version was 2.0.369.1 on E14 (intel) dated as 01/14/2021 and installed on 02/08/2021.
    Reverted it today to 1.0.1.363 (dated as 11/16/2020)

    Relevant information about my system I've posted in this thread
    https://www.reddit.com/r/thinkpad/comments/lslhja/e14_suddenly_shuts_down
    I've also suspected about the drivers since shutdown only happens while using teams and after February updates
    I thought the culprit was "BIOS" or "LENOVO SYSTEM"

    PS: I always use my laptop on balanced mode, because of the slider that allows me to control fan behavior 

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