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eric_joely's avatar
eric_joely
Copper Contributor
Feb 10, 2021

My Laptop shuts down during TEAMS calls

Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...
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Diogo_Rodrigues's avatar
Diogo_Rodrigues
Copper Contributor

Sam Cosby 

 

 

We are getting this issue a lot in several machines. Any update?

eric_joely's avatar
eric_joely
Copper Contributor
Feb 22, 2021

Diogo_Rodrigues 
@Sam Cosby 
Sam,

 

The issue keeps happening. We are talking to Lenovo support but it seems that they are not aware of the size of the issue, neither do the local support team of Microsoft. I really don't understand it. I thinks that it should be a top priority issue at a global level.
Can you please update on the status of the investigation.
Thanks,
Eric

 

  • ITGuy123's avatar
    ITGuy123
    Copper Contributor
    Feb 22, 2021

    I have tried several things... also complete new reinstallation of Windows 10. Same issues on my 25 Lenovo Yoga L13

    • bwilson's avatar
      bwilson
      Icon for Microsoft rankMicrosoft
      Feb 22, 2021

      Will we continue to investigate this issue can you and others please try this to prevent the unwelcome shutdown?

      1. Right-click the battery icon in the task bar, select Power Options: 
       

       

      2. Click "Change plan settings": 

       

       

       3. Click "Change advanced power settings": 

       

       

       4. Expand Processor power management -> Maximum processor state node, change both "On battery" and "Plugged in" options to 99%, then click OK to dismiss: 

       

       

      5. Reboot

       

      Please note this is not the outcome, but we hope this will at least prevent the rebooting.

      Please let us know how this works or does not work for anyone using these devices.

       

      • Sam Cosby's avatar
        Sam Cosby
        Icon for Microsoft rankMicrosoft
        Feb 22, 2021

        Thanks bwilson for posting this early today! 

        Hi everyone - we should note as well that this is indeed only a mitigation, not a solution, towards this issue. For users who have reported this issue and are seeing this problem, please have them do the following as this was validated from an internal repro of the issue through a L13 device that was prepped to what we've seen from others who've reported the issue.

        Microsoft is working with Lenovo to understand the specific root cause, but it appears a recent driver update from Lenovo helped trigger this issue along with the use of Teams while in a Meeting.  See the list of Lenovo drivers related to BIOS/power/thermal management below for reference.

         

         

         

        Best,

        Sam

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