Forum Discussion

Copper Contributor

Dec 08, 2021

Solved

Mute button is stopped working in Teams with my Poly headset

Hi! I have the following issue: I have received a Platronics Savi 8220 UC series headset a month ago. Still this week its worked properly, without any issue, but from this week I cannot mute mys...

calling

microsoft teams

mute

Johnyrecon
Dec 08, 2021
Hi everybody,

we are also using Platronics Savi 8220 UC and 8210 UC headsets at our company. Today some of our users reported the same issue with Teams. In the Teams webclient muting is working without any problems. Also with our swyx client the headsets muting button is working too.

Found this thread at the poly community: https://community.polycom.com/t5/DECT-Wireless-Headsets/Savi-8220-and-Teams-Mute-Button-stopped-working-I-turn-on-mute/m-p/116942

Tauron112

Copper Contributor

Dec 08, 2021

Johnyrecon And there is a solution on the comment section : simply swich off the Platronics Hub, and everything working perfetctly... thank you

Johnyrecon

Copper Contributor

Dec 09, 2021

Tauron112 i think it is not a realy solution, than a workaround :-). But for the moment this helps the users.

AC13968
Copper Contributor
Jan 04, 2022
Johnyrecon I had the same problem and the hub work around worked until today when the mute stopped working again. I can't see any update from Poly or MS to properly resolve this so if anyone has foumnd a solution ...
- hari2776
  Copper Contributor
  May 17, 2023
  I had issues with Plantronics mute sync with Desktop teams for a while. It fixed when I chose my computer/laptop volume device to Plantronics as well.
  
  Originally, this issue started when I tried to connect to different headset, my laptop volume device switched to default speaker from Plantronics. Although, your teams volume device is connected to Plantronics, it does not sync up with mute/unmute if your laptop volume device is not Plantronics.