Forum Discussion
Mute button is stopped working in Teams with my Poly headset
Hi everybody,
we are also using Platronics Savi 8220 UC and 8210 UC headsets at our company. Today some of our users reported the same issue with Teams. In the Teams webclient muting is working without any problems. Also with our swyx client the headsets muting button is working too.Found this thread at the poly community: https://community.polycom.com/t5/DECT-Wireless-Headsets/Savi-8220-and-Teams-Mute-Button-stopped-working-I-turn-on-mute/m-p/116942
Hi everybody,
we are also using Platronics Savi 8220 UC and 8210 UC headsets at our company. Today some of our users reported the same issue with Teams. In the Teams webclient muting is working without any problems. Also with our swyx client the headsets muting button is working too.
Found this thread at the poly community: https://community.polycom.com/t5/DECT-Wireless-Headsets/Savi-8220-and-Teams-Mute-Button-stopped-working-I-turn-on-mute/m-p/116942
Johnyrecon And there is a solution on the comment section : simply swich off the Platronics Hub, and everything working perfetctly... thank you
Tauron112 i think it is not a realy solution, than a workaround :-). But for the moment this helps the users.
Johnyrecon I had the same problem and the hub work around worked until today when the mute stopped working again. I can't see any update from Poly or MS to properly resolve this so if anyone has foumnd a solution ...
