Forum Discussion
BvdL79
Oct 16, 2023Brass Contributor
Multilanguage greeting message for AutoAttendants and CallQueues
Dear all, Is there a trick to have more than 1 language in as a greeting message? What I do now is: AA_en-EN with an englisch greeting message, transfer the call to AA_nl-NL with a dutch greetin...
BvdL79
Oct 17, 2023Brass Contributor
StevenC365 well, this specific case is a High School with international students and the customer specifically requested to have the greeting messages in dutch followed by englisch. Not a separate call-flow. I believe that using numerous Auto-attendants specifically for greeting messages is the only option for this scenario. Good thing that the required licenses (resource accounts) are free.
But it would be nice if we can define a language/gender with a shortcode like [en-EN][Male] to have different messages in 1 greeting message. I have submitted this as feedback.
StevenC365
Oct 17, 2023MVP
BvdL79 I guess you are talking about the text to speech part of the auto attendant ? Why not get a person to record the message with both languages?
I see your point, feel free to suggest it at Microsoft Teams · Community but I would expect it's not that common a requirement.