Forum Discussion
Multilanguage greeting message for AutoAttendants and CallQueues
BvdL79 Why not have two numbers, one in each region with a different AA in each language, then redirecting people into the same call queues. Dial the German number you hear German, the French number you hear French.
StevenC365 well, this specific case is a High School with international students and the customer specifically requested to have the greeting messages in dutch followed by englisch. Not a separate call-flow. I believe that using numerous Auto-attendants specifically for greeting messages is the only option for this scenario. Good thing that the required licenses (resource accounts) are free.
But it would be nice if we can define a language/gender with a shortcode like [en-EN][Male] to have different messages in 1 greeting message. I have submitted this as feedback.
BvdL79 I guess you are talking about the text to speech part of the auto attendant ? Why not get a person to record the message with both languages?
I see your point, feel free to suggest it at Microsoft Teams · Community but I would expect it's not that common a requirement.
It is a very common requirement in countries with multiple languages such as Switzerland, Belgium and Netherlands. We need to keep generating 3 TTS wave files and combine with a wave editor, which is a time killer option and provides no flexibility when it comes to changes. I like the square-brackets-tag approach where we could define the TTS language before each sentence.
