Forum Discussion

Copper Contributor

Oct 25, 2022

Solved

MS Teams, Unknown User Mac

Hello, New users are shown by their name and department in MS Teams search but when chatting they are shown as Unknown User, they got office premium licence and all details input in Azure, users...

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microsoft teams

tips & tricks

kaaven
Oct 25, 2022
Viesturs
I did some research and an https://practical365.com/disable-azure-ad-accounts-teams/ gave clue. It seems when blocking an account (even later) it have major delays towards Micrsoft Teams. It also gave a PowerShell command to troubleshoot what happens.

I would think that blocking the account might not be a best practice in your case. Would it be better to use conditional access to limit the user from logging in, thus not blocking login on account level, but require them to login from https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/howto-conditional-access-policy-location? This could give the desired effect without side effects.

Regards.

kaaven

Brass Contributor

Oct 25, 2022

Viesturs

I did some research and an https://practical365.com/disable-azure-ad-accounts-teams/ gave clue. It seems when blocking an account (even later) it have major delays towards Micrsoft Teams. It also gave a PowerShell command to troubleshoot what happens.

I would think that blocking the account might not be a best practice in your case. Would it be better to use conditional access to limit the user from logging in, thus not blocking login on account level, but require them to login from https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/howto-conditional-access-policy-location? This could give the desired effect without side effects.

Regards.

Viesturs

Copper Contributor

Oct 26, 2022

I think this is just the thing I was looking for, cause the blocked sign-in we got by default to all new joiners which would make sense. As well in that material you sent it states quite clearly about it. I think we will just Unblock sign in earlier so it does not cause any problems. Thanks for all input!