Forum Discussion

Runwilburrun's avatar
Runwilburrun
Copper Contributor
Aug 17, 2020
Solved

Microsoft Teams Not Asking for Password

I have the Microsoft Teams desktop app on my work station. This is a work station that on occasion is shared with other users. My problem is that when logging into Microsoft teams, it does not ask fo...
How-to
microsoft teams
Settings
  • DoreenN's avatar
    DoreenN
    Oct 07, 2020

    ChristianBergstromWell, meanwhile I tried suggested workaround to start Teams in Compatibility Mode for Windows 8 and so far, it is working well.

     

    See: https://answers.microsoft.com/de-de/msteams/forum/all/teams-fehler-80080300/3a4bcab3-927a-4bd3-b3fc-d275535fb6d8

     

DoreenN's avatar
DoreenN
Copper Contributor
Oct 07, 2020

ChristianBergstromHello, may that I wrote something wrong. It isn't the case that more than one user is working on a machine using Teams. There are no shared credentials being used.

In our company all user have just on machine running MS Teams but some are not able to use the Desktop app but on the Web app or on mobile device Teams is working well.

Now I am facing the same issue. As long as a will start the Desktop App with common user permissions as usual, I am not able to login as it is running in a loop. I enter email information but won't be asked for password. If I would start Teams with administrative priviledges it is working.

Hope this is a better problem describtion and you can help.

Thanks

 

 

ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Oct 07, 2020

DoreenN Hi, this could be one of many things.

 

Only for some users? Any the difference between them?

Have you tried to exit Teams completely (end process)?

Have you tried removing all cached credentials from Credential Manager?

Have you reset the app by deleting the Teams desktop cache? (%appdata%\Microsoft\Teams)

How does the account settings in Windows look like?

  • DoreenN's avatar
    DoreenN
    Copper Contributor
    Oct 07, 2020

    ChristianBergstromHello, yes I know and therefore I tried a lot of suggested workarounds from people facing same issue in different forum.

     

    Not all user, just a few have these kind of issue. We didn't found a difference in detail. All have same Windows domain and permisson etc.

    Yes, I tried logoff from app as well as from O365, exit, killing prozess.

    I didn't found anything in credential manager which belongs to teams. Just having virtualapp/didlogical which I deleted as well.

    I deleted Teams desktop cache.

    Not sure what account setting is mentioned but I am logged in with a Domain User and haven't got administrative permission.

     

    Attached you will find the log. Any help is appreciated.

     

     

    • yadbor's avatar
      yadbor
      Copper Contributor
      Nov 02, 2020

      DoreenN 

       

      Did you manage to resolve this? I am having the same issue and it is driving me mad. Browser works fine, but desktop doesn't. Uninstalled, reinstalled, cleared cache.etc... I also have another PC where the same login works fine on the desktop app. No sense to this madness.

       

      I have the same login issue where it doesnt actually ask for the password anymore.

       

      Any help, highly appreciated

      • ChristianBergstrom's avatar
        ChristianBergstrom
        Silver Contributor
        Nov 02, 2020

        Hi, please have a look at these pages.

         

        'PowerShell script sample - Reset the autostart setting in Teams'

        https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart

         

        'Teams will always log into the domain-joined PC account'

        https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/known-issues/teams-defaults-to-domain-joined-account 

    • ChristianBergstrom's avatar
      ChristianBergstrom
      Silver Contributor
      Oct 07, 2020

      DoreenN Hey, sorry for the delayed answer. I'm attending https://microsoft365pro.co.uk/teamsfest/

       

      What happens if you make a password change on the ones having the issue? 

       

      Out of curiosity, how did you deploy Teams? M365 Apps or Endpoint Configuration Manager? 

      https://docs.microsoft.com/en-us/microsoftteams/msi-deployment

      https://docs.microsoft.com/en-us/deployoffice/teams-install

      • DeeMcClanahan's avatar
        DeeMcClanahan
        Copper Contributor
        Jul 20, 2021
        Having the same problem just today. Using Win7x64. On home-based PC, but logging in using Work email account. Has had no problems until today when I changed my work password related to my work email account. Tried everything so far that I can find. Teams will open and display "get started" button. I click that and I then enter in my work email address. I do not get the pop up window any more asking me if this is a work account or personal. I no longer get the request for password popup box. After a few seconds it goes straight to the "Try Again" something is wrong screen.
        I've gone thru and deleted every entry in Windows directory as well as Registry.
        I have a Win10 laptop from the office and do not have and issue with it. I also do not have an issue logging on to Teams using web-app (both using my new password). There are no Office or Teams credentials on my home desktop Credential Manager. Very frustrating.

Resources