Forum Discussion
Microsoft Teams Not Asking for Password
ChristianBergstromWell, meanwhile I tried suggested workaround to start Teams in Compatibility Mode for Windows 8 and so far, it is working well.
See: https://answers.microsoft.com/de-de/msteams/forum/all/teams-fehler-80080300/3a4bcab3-927a-4bd3-b3fc-d275535fb6d8
DoreenN Hello, you shouldn't use the Teams desktop app on computers with shared credentials, that is a single account that several people use on one computer. Teams uses modern authentication and SSO as described in the above link. You can prevent the auto generation of sign-in name but it won't remove the cached credentials. I suggest you look for other alternatives such as only Teams online, shared computer activation, virtual desktop etc. You can open up a ticket with the official Microsoft support for further information and/or read more about it at MS docs.
ChristianBergstromHello, may that I wrote something wrong. It isn't the case that more than one user is working on a machine using Teams. There are no shared credentials being used.
In our company all user have just on machine running MS Teams but some are not able to use the Desktop app but on the Web app or on mobile device Teams is working well.
Now I am facing the same issue. As long as a will start the Desktop App with common user permissions as usual, I am not able to login as it is running in a loop. I enter email information but won't be asked for password. If I would start Teams with administrative priviledges it is working.
Hope this is a better problem describtion and you can help.
Thanks
DoreenN Hi, this could be one of many things.
Only for some users? Any the difference between them?
Have you tried to exit Teams completely (end process)?
Have you tried removing all cached credentials from Credential Manager?
Have you reset the app by deleting the Teams desktop cache? (%appdata%\Microsoft\Teams)
How does the account settings in Windows look like?
ChristianBergstromHello, yes I know and therefore I tried a lot of suggested workarounds from people facing same issue in different forum.
Not all user, just a few have these kind of issue. We didn't found a difference in detail. All have same Windows domain and permisson etc.
Yes, I tried logoff from app as well as from O365, exit, killing prozess.
I didn't found anything in credential manager which belongs to teams. Just having virtualapp/didlogical which I deleted as well.
I deleted Teams desktop cache.
Not sure what account setting is mentioned but I am logged in with a Domain User and haven't got administrative permission.
Attached you will find the log. Any help is appreciated.
Did you manage to resolve this? I am having the same issue and it is driving me mad. Browser works fine, but desktop doesn't. Uninstalled, reinstalled, cleared cache.etc... I also have another PC where the same login works fine on the desktop app. No sense to this madness.
I have the same login issue where it doesnt actually ask for the password anymore.
Any help, highly appreciated
